Call center dialer software for outbound teams
A modern agent desk and a live supervisor floor on top of a proven dialer. Agents see the script, the customer and their goals; supervisors see the whole floor and coach in real time.
A live floor for supervisors
Every agent's state and time in state, grouped by team, with long pauses and wrap-ups flagged. Campaign drop rate, lead queue and inbound callers waiting, updated every second.
- Listen, whisper and barge
- Pause, resume or log out an agent
- Wallboard view for the TV
Goals agents can see all day
Calls, talk time and sales against the targets the team lead sets. Callbacks due next, the inbound lines the agent takes, and which time zones are open to call.
- Inbound and outbound in one seat
- Next-up callbacks on the home screen
Fast wrap-up
Outcomes by number key, notes kept with the call, Do Not Call asks to confirm. Save and take the next call, or save and pause.
- Required disposition before the next call
- Call notes saved with the lead
Callbacks that do not get missed
Overdue and due-soon callbacks first, shown in the customer's local time, each with a Call now button.
- Lead's local time, always
- Overdue and due-soon highlighted
Agent and team reports
Login, talk, wait, pause and wrap time, calls, contacts, sales, conversion and sales per hour. Today or any date range, compared with last week, with CSV export.
- Group by team
- Outbound, interval and lead reports
Lead lists without the dialer admin
Turn lists on and off, see what is left to dial, reset a list safely, and import CSV or Excel files with column mapping and checks.
- Import with column mapping
- Dialable-now counts per list
Safe campaign changes
Dialing on or off, lines per agent, ring time, the lead queue and who to call again, all from the panel. Every change shows a review first and is logged with who and why.
- Expected drop rate shown before saving
- Audit log of every change
A shared SMS inbox
Customer texts land in a shared inbox. Supervisors assign them to agents, with internal notes, opt-out status and inbox hours.
- Assign texts to agents
- STOP opt-out tracked
Who it is for
Frequently asked questions
What is call center dialer software?
Dialer software places outbound calls automatically and connects answered calls to free agents. This one adds the screens a team actually works in: an agent desk with the script and call controls, a live floor for supervisors, callbacks, lead lists and reports.
Predictive, ratio or manual dialing?
Each campaign sets how it dials, for example a ratio of lines per ready agent or manual. Supervisors adjust lines per agent and ring time from the panel, with the expected drop rate shown before they save.
Can supervisors listen to calls?
Yes. Supervisors can listen and whisper, and barge in after a confirmation. They can also pause, resume or log out an agent and send a message.
Can agents take inbound calls too?
Yes. Agents switch the inbound lines they take on and off, and see how many callers are waiting, so one seat handles both directions.
How much does it cost?
It depends on the number of seats and dialer setup. Send a message or start a chat for a quote.
Want to see it with your campaigns?
$ I reply within a day, usually much sooner.